Guesthouse Ten-roku
Modern customer experience design for a hostel based in Osaka, Japan.
As a freelance instructional designer, I am designing an interactive welcome guide for Guesthouse Ten-roku, an independent hostel based in the bustling city of Osaka, Japan.
Client Design Review
Access the English client-facing design review deck here (PDF).
Title page of the client-facing slide deck.
Access the Japanese client-facing design review deck here (PDF).
tenroku_CDR_1.jpg)
Sample page of the client-facing slide deck (Japanese).
Mission
Enhance the experiences of thousands of global travelers Ten-roku serves every year through accessible and engaging information; streamline daily business operations as Ten-roku expands to additional properties.
tenroku_CDR_2.jpg)
Sample page of the client-facing slide deck (Japanese).
Tools
Articulate Rise, Canva
Role
Business & brand strategy, experience design, instructional design & development, translation.
Process
- Analysis: Consulted with staff to understand busisness context and challenges before proposing strategies.
- Design: Translated and expanded old guide content from Japanese to Global English; revamped the instructional, visual, and technical design of the guide focusing on engagement and accessiblity.
- Development: Created the guide on a modern, responsive platform.
- Implementation: Conceptualized the QR-code approach to seamlessly integrate the guide into guest experience.
- Evaluation: Following up with staff to gather feedback for continuous refinement and extension of the guide.
This project is undergoing iterative development. Contact me if you have any ideas or questions.